Return & Refund
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Any item that shows signs of damage, wear and tear, alterations, resizing (by a jeweller other than happy gems & Jewellers) will not be accepted under this policy. Product return will be not accepted in case of damage of receipt or difference in product design from that on the website. The product must be the same as shown on the website with all the supporting documents.
You can always contact us for any return question at email@example.com
Cancellation of Gold coins, customized jewellery, gift cards, engraved items, will not be accepted under any circumstances.
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.
A refund will be made subject to quality confirmation by our skilled quality assurance team and on verification that the packaging of the item is complete in all respects i.e. subject to availability of all the documents like original invoice, product certificate, a refund process will be initiated. A communication from our end will be sent on the receipt of the same.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, Refund amount will be credited to your account in 7 working days. In case of usage of credit card, it would be reversed to the card in 10 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- We do not hold any responsibility for a failed transaction, however on your request we will check from our end for additional details.